Note: This is an Advance Booking. Tentative Dispatch Timeline: 30 Days.
**If the amount is debited once or an error page comes up, wait for order acknowledgement, 6 digit unique order ID will be sent through email.
***DO NOT RE-ATTEMPT FOR THE PAYMENT***
Disclaimer:
1) Update on Customer Data:
- Customer(s) must notify us of any changes in their data within 24 hours of placing an order through email (marketing.igmh@spmcil.com)
- Changes to the shipping address will not be accommodated once the order is processed for dispatch. Any communication in this regards will not be entertained.
2) Delivery Timelines:
- Dispatch Period: This is an advance booking. Tentative Dispatch timeline: 30 Days
- Delivery Period: As per standard postal procedures (India Speed Post)
- Orders are processed in the sequence they arrive, i.e. First in – First Out. No requests for fast tracking the order(s) will be entertained
3) Grievances, Cancellation, Replacement and Refund Policy:
- Confirmed orders shall not be cancelled and no refund request shall be entertained under any circumstances.
- The value of the coin is based on the market prices of the metal and is subject to change.
- Only replacement requests of Commemorative Coins shall be considered depending on the merit of the case/reason for asking the replacement (e.g. damaged coin/packaging).
- Any complaints regarding non-receipt of coins/products must be reported to the concerned department through e-mail (marketing.igmh@spmcil.com) within fifteen (15) days from the dispatch date.
- Requests for product replacement (if any) must be raised within one (1) day from the date of receipt of the coin/product through e-mail (marketing.igmh@spmcil.com). Any requests received after this period will not be entertained.
4) Shipping loss and Refund Policy:
- In case the article is lost during transit, being an Insured article, claims for refunds or replacement coin sets will be considered only after receiving the compensation amount for the lost article from the postal department.
*****By purchasing commemorative coins, the customer confirms that they have read, understood, and agreed to all the terms and conditions stated above.*******














