मिलिट्री नर्सिंग सर्विस का शताब्दी समारोह Centenary Celebration of Military Nursing Service (Proof) Booklet

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1) Cancellation, Replacement and Refund Policy

• Confirmed orders shall not be cancelled and no refund request shall be entertained under any circumstances.
• The value of the coin is based on the market prices of the metal and is subject to change.
• Only replacement request of Commemorative Coin shall be considered depending on the merit of the case/reason for asking for replacement (e.g. damaged coin/packaging).
• All Commemorative Coin are dispatched though India Post as insured parcel and India Government Mint, Kolkata does not take responsibility for lost in transit cases. However, India Government Mint, Kolkata shall make efforts in it’s capacity to resolve such matter in consultation with India Post.

2) Update on Customer Data:

• Customer(s) must notify us of any changes in their data within 24 hours of placing an order through email (marketing.igmk@spmcil.com, support.igmk@spmcil.com)
• Changes to the shipping address will not be accommodated once the order is processed for dispatch. Any communication in this regard will not be entertained.

3) Grievances and Returns:

• Standard Rules and Regulations as per India Post Policy, 2024 will be applicable for the dispatch and delivery
• Any complaints regarding the non-receipt of coins must be reported to the concerned department within 45 days from the order date.
• In case the article is lost during transit, being an Insured article, claims for refunds or replacement coin sets will be considered only after receiving the compensation amount for the lost article from the postal department.
• Only replacement requests of Commemorative Coins shall be considered depending on the merit of the case/reason for asking the replacement (e.g. damaged coin/packaging).
• Any complaints regarding non-receipt of coins/products must be reported to the concerned department through e-mail (marketing.igmk@spmcil.com) within fifteen (15) days from the dispatch date.
• Requests for product replacement (if any) must be raised within one (1) day from the date of receipt of the coin/product through e-mail (marketing.igmk@spmcil.com). Any requests received after this period will not be entertained.
• Any grievances/legal proceeding shall be under Jurisdiction of India Government Mint, Kolkata.

***India government Mint, Kolkata reserves right to cancel order without any reason at any point of time.***

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